Frequently asked questions
How do I order?
All orders should be made through the website. Click “shop”, choose the item/s that you want to order, choose your payment option, then provide your details. We will send you an email confirmation with the bank details after checkout.
The Stuff that I want isn’t available! Can I order in advance?
We accept pre-orders for restocks a month before we release it/put it on the website. To pre-order, send us a message through Instagram or on the website with the following details: Name, order, address, and contact number. We require FULL PAYMENT upon ordering to reserve your item/s.
Shipping & Delivery
How much is the shipping fee?
Shipping fees are as follows:
- Within Metro Manila – Php 150
- Nearby Provinces – Php 180
- Provincial areas – Php 250
How many days will it take until I receive my order?
Shipping to Metro Manila takes 2-4 days, while shipping to provincial areas is 3-10 days depending on location.
Where are all shipments coming from?
All shipments come from the Stuff Happens headquarters located in Marikina City, Philippines.
Do you ship worldwide?
As of now we ship only nationwide, but send us a message through Instagram (@ohwellstuffhappens) or email (firstname.lastname@example.org) and we can work out the delivery and shipping fee to your country.
I won’t be home when the package is expected to arrive. Do I need to be there to receive it?
You don’t have to receive it personally, but you need to provide the name and contact number of the person who can receive it. Our courier will not leave the package on your doorstep. If no one is there to receive it and if they can’t contact the number provided, they will come back the next couple of days.
How do I track my order?
Upon shipping your package, we will send you the tracking details via email.
Do you do same-day delivery?
Yes. Just input “SAMEDAYDELIVERY” as the code upon checkout so that the shipping fee will be removed. Then we will send you your total amount with the Grab/Lalamove/Mr. Speedy shipping fee via email.
I just realized I put the wrong shipping address. Can I still change it?
Yes, just inform us by sending an email to email@example.com within 6 hours of placing your order.
Do you do meet-ups?
No, we do not do meet-ups. All orders will be delivered by our courier.
Return & Exchange
What is the return & exchange process?
We only accept items for return/exchange if:
- The item is damaged
- Wrong size/item received
Requests should be done within 7 days upon receiving your order. Please send us an email at firstname.lastname@example.org with pictures of the defective or wrong item. In these cases, shipping fee will be free.
We will send our courier to your address to pick up the item for return. Just let us know when you would like them to pick up so that we can schedule the booking. Please put a note on the package that it is for STUFF HAPPENS STUDIO.
We will deliver the item once we have received back the item for exchange and if payment for shipping has been confirmed.
I want to change my order to another size or color. Do you accept these kinds of exchange?
Yes. Please send us an email at email@example.com regarding your item.
However, shipping fee for these kinds of exchange should be shouldered by the customer.
Do you accept refunds?
No, Stuff Happens only accepts exchanges.
Do you have a size guide?
Yes, our size guides can be found in the description of each product.
What are your payment options?
- Bank deposit
- BPI (message us on Instagram to get QR code)
Account details will be included in the confirmation email which you will receive after checkout.
Can I pay through credit card or PayPal?
Yes. Just select the PayPal option before check out.
Do you accept Cash On Delivery (COD)?
We do not accept Cash On Delivery (COD).